FAQ
FAQ: Frequently Asked Questions for your local Charlotte Personal Injury Attorney, Justice Campbell, and the team at Justice Services.
What should the customer know about your pricing (e.g., discounts, fees)?
Our standard fees: personal injury/car accident (33 1/3% of any settlement obtained; 40% if lawsuit filed), workers’ compensation/job injuries (25% of any settlement or award obtained). Our fee is ‘contingent’ upon helping you recover money in your case. We receive no compensation if there is no recovery in your case (if you don’t get money, we don’t get money). We do not charge fees or take a portion of any money owed you because your car/vehicle is a total loss (car destroyed in auto claim) or for the cost of fixing your car. We do charge reduced fee of 20% if we assist you in recovering money for ‘diminished value’ of your auto (example: a relatively new car is damaged in an auto accident and repaired, the value of that vehicle may be ‘diminished’/reduced if resold in the future because it was damaged in an auto accident – we often assist our clients in getting money for this diminished value in the value of their vehicle). **If you have previously received an offer from an insurance adjuster in your injury claim, we often modify our fee arrangement – limiting the fee to a portion of what we get you ABOVE the amount previously offered to you. If you walk in with an offer, I want you to get the benefit of that offer and have our fee based on increasing that offer. NOTE: We need a copy of that offer in writing and our standard contract must be modified at the time of signing to reflect this special fee arrangement. Under these special written fee agreements, if we do not get your offer raised, we do not get a fee.
What is your typical process for working with a new customer?
We offer a free consultation here at Justice Services. Once we agree to represent you, we can start the representation in many ways. For clients with without a vehicle or severe injuries, an experienced representative from our office can drive to meet you at home, at a hospital, or doctor’s office. For distant clients, we can use electronic means or U.S. mail to start representation. Attorney Justice Campbell and his team of Justice Services also enjoy meeting new clients in our office. Our goal: if you need help, we can quickly and efficiently start work on your case, regardless of distance or other circumstances. Once the paperwork is completed to start representation, we immediately start the process of gathering your medical records and resolving any current problems you may be facing. We communicate in-person, by phone, email, and text message. 80% of our office is bi-lingual: English/Spanish.
What education and/or training do you have that relates to your work?
Attorney Justice Campbell was born and raised in Charlotte, North Carolina. He graduated from Appalachian State University, cum laude, with a bachelor of science degree in political science and double-minor in philosophy and history. He graduated from Mercer University’s private school of law in 1999 in the top 25% of his class and passed the bar on his first attempt in the same year. Attorney Campbell has been practicing exclusively personal injury and workers’ compensation law for over 20 years.
How did you get started doing this type of work?
Attorney Justice Campbell began practicing law in 1999 in Charlotte, North Carolina. During his first four (4) years of practice, he focused on personal injury litigation (accident lawsuits) and self-taught/built a workers’ compensation legal practice with his first mentor/employer. In 2003, Attorney Campbell began his own private legal practice as a solo practitioner handling workers’ compensation and personal injury. Mr. Campbell: “People ask me why I went to law school. My first name is Justice. I tell them that my dad was a lawyer and that is how I got the first name, but I decided to go to law school because I didn’t like math and I did not want to have a boss and get fired. Now, I do math constantly when settling injury claims and I have hundreds of bosses – my clients! Clearly, I was misinformed.”
What types of customers have you worked with?
Mr. Campbell has been advising clients regarding workers’ compensation and personal injury claims for over 20 years, since 1999, and has worked with all types of clients. His office, Justice Services, is bilingual in English and Spanish.
Describe a recent project you are fond of. How long did it take?
We resolved an auto accident case for client, ‘B.B.’. She had suffered a broken rib and punctured lung. We had represented her granddaughter for a severe injury case many years before. We resolved the case for $64,000.00. All of her medical bills were paid in full and she received a sum far greater than she expected. Her comments about the staff were glowing – from Christian in the front office, to the speed of our medical records staff, to our certified professional injury adjuster, Michele. Attorney Campbell: “I was very proud yesterday. From start to finish, our firm exceeded the client’s expectations and our results were as good as any law firm of any size could deliver. That is the value this firm brings. Great people generating great results and exceeding client expectations. I’m very proud.”
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you get all of your questions answered. Make sure that you understand the process and what to expect. When you hire an attorney, remember that you should be able to speak directly with the attorney when necessary. If your attorney is not responding, set an appointment with the attorney to sit with them in-person to discuss your case.
Attorney Campbell: “My core belief is that the attorney must be accountable to the client. Although an attorney may be very busy, if they care about you, they will find the time to respond to you. It is not a numbers game, it is an accountability game. If the attorney takes the time to speak with the client, trust can be built and results achieved that meet or exceed client expectations. My old boss told me, ‘Justice, if you are afraid to answer your own phone, you have real problems.’ I never forgot that. That’s accountability.”
What questions should customers think through before talking to professionals about their project?
One of the most important aspects of any relationship is expectations. A law office should make sure that clients have realistic expectations and know what the law firm is doing for them. Although attorneys will generally not ‘estimate’ the value of your case, they can tell you approximately how long the case will continue and what to expect along the way. If you feel you can trust them, hire them. Understand that the pay of the firm is a percentage of what they get for you, so they should do their very best to achieve the best possible results, based on the particular facts and injuries, involved in your case.